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Emergency and Agency Numbers

This list was compiled in November 2017 and is applicable to the Western and Inner Northern Suburbs in particular.

As always, in the case of a life threatening emergency, please phone 000

There are now many different types of support services and self help groups, far more than can be listed here. If the number you're contacting is not suitable please keep asking what other options are available. The White pages (Business and Government Section) also has an extended list of support phone numbers

Many of the Phone services listed here increasingly offer confidential online text-based counselling and video counselling - please refer to websites to check availability.

Family, friends and professionals seeking support are also welcome to contact the services listed.

Be aware that all phone services can be vulnerable to heavy demand - so please be patient. It may take a few attempts to get through at peak times.

Central phone numbers for the Western Region (Mon - Fri 9 - 5pm)

  • Drug and Alcohol Support :
    The Central Phone number for the Western and Inner Northern Suburbs is: 1800 700 514
    (Mon - Fri 9 - 5pm, but best to phone before 4:00pm if you can). This number offers assessment and referral for anyone (inc family, friends) dealing with drug or alcohol related issues. This service is run by Odyssey House: Office at 77 Droop St Footscray Ph 9689 8920

  • Mental Health Intake Assessment Service :
    This provides information and referral for Community Mental Health Support Services throughout the Western and Inner Northern Suburbs (covering cities of Maribyrnong, Melbourne, Hobsons Bay, Moreland, Moonee Valley, Brimbank, Wyndam, Melton and Hume): Ph 1300 379 462
    (Mon - Fri 9 - 5pm but best to phone before 4:00pm if you can).

  • Child Protection Daytime intake number for North and West Region:
    1300 664 977 (This intake number is based at the Preston Office of the Department of Health and Human Services)

    After Hours Child Protection:
    13 12 78
    (after 5:00pm weekdays and all weekend)

24 hr Counselling Phone lines

  • Lifeline : Ph 13 11 14

  • Suicide Helpline : Ph 1300 651 251 - for anyone thinking about suicide, or family, friends and professionals seeking support, including anyone bereaved by suicide.

  • Suicide Call back service: Ph 1300 659 467 - (24hrs/7 days/wk) - for 15 yrs and older.
    Provides immediate counselling and crisis support for anyone thinking about suicide - or family, friends and professionals seeking support, including anyone bereaved by suicide. If suitable the service can also arrange regular phone counselling sessions (contact can be varied according to need).

  • Mensline Australia : Ph 1300 78 99 78
    24hr "non judgemental relationship counselling and referral service for men". NB They highlight and challenge violent behaviour. Workers all qualified welfare practitioners.

  • Kids Help line : for anyone 5 to 25 yrs: Ph 1800 55 1800.

  • Direct Line (Drug and Alcohol Counselling and referral line : Ph 1800 888 236
    Provides counselling and referral for anyone dealing with drug and alcohol issues, including family, friends and professionals seeking support or information.

  • Safe Steps (Formerly Womans Domestic Violence Crisis Service) : Ph 1800 015 188 (toll free)
    Safe Steps provides counselling and support at all stages of the process of becoming safe - from just wanting to talk about your situation through to organising emergency refuge referrals.
    Please note: in any urgent or life threatening situation call 000

Other Counselling Services:

  • Parentline : Ph 13 22 89 (Hours: 8:00am to midnight 7 days a week)

Emergency Psychiatric Services 24 hr triage numbers:

  • (A) Adults

    • South West Region : (Western Mercy) covers Council's of Wyndham, Hobsons Bay and Maribyrnong (Local Government Areas). Telephone: 1300 657 259

      All other regions in the West have the same Emergency Triage Phone number.

    • Inner West Region : covers Council's of Mooney Valley and Melbourne (Local Government Areas) Psych triage 1300 874 243

    • Mid West Region : Councils of Melton and Brimbank 1300 874 243

    • North West Region : Councills of Hume and Moreland 1300 874 243

  • (B) Youth

    • Orygen Youth Health : : is a public mental health service for young people aged 15 - 25 years from the Western and North-Western areas of Melbourne Ph 1800 888 320

Emergency Accomodation

  • The central number to call is: The St Kilda Crisis Centre (The Salvation Army Statewide Crisis Contact Centre)

    Free call: 1800 627 727

    NB: This is a 24 hr number, but it is best to call during the day for emergency accommodation as after hours there are very limited options and very high demand.

  • In the West during work hours (Mon–Fri, 9-5) it is best to go in person directly to either these two agencies:

    • Unison (formerly Yarra Community Housing and Metro West)
      Ph 9689 2777
      Address: 112 Victoria St Seddon.

    • SASHS (Salvation Army) at 6/147 Harvester Rd Sunshine
      Ph 9312 5424

Please Note: In situations involving leaving Domestic Violence please contact Safe Steps (Formerly Womans Domestic Violence Crisis Service) Ph 1800 015 188

Community Health Centres in the Western Region

  • (A) Cohealth generally covers two local government area’s in the west, though they have additional Programs throughout the west and northern area:

    Covering the City of Maribyrnong
    Main Location: 72 Paisley St, Footscray : 8398 4100; Counselling Intake : 8398 4178

    • Braybrook Site : 107-139 Churchill Ave Braybrook : 9334 6699

    Covering the City of Moonee Valley:
    Main Location: 12 Gower St Kensington: 8378 1600

    • Moonee Ponds Site: 7 Chester St, Moonee Ponds: 9377 7100

    • Niddrie Site: 3-15 Matthews Ave, Niddrie: 8378 3500

    • North Melbourne 15-19 Gracie Street North Melbourne: 8327 1700 (Mental Health programs)

  • (B) IPC Health (formerly ISIS Primary Care) covers three local government area's in the west:

    City of Hobsons Bay
    Main Location: 330 Queens St, Altona Meadows: 8368 3000

    City of Brimbank
    IPC Health Head Office: Deer Park Site: 106 Station Road, Deer Park: 9219 7142

    • St Albans: 1 Andrea St, St Albans: 9296 1200

    • Sunshine Site: 122 Harvester Rd, Sunshine: 9313 5000

    City of Wyndham
    Main Location: 117-129 Warringa Cres, Hoppers Crossing: 8734 1400

    • Wyndam Vale Site: 510 Ballan Road WyndamVale: 9216 7777